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Cover of Best Practice in Smart Motorways Operations
Best Practice in Smart Motorways Operations
  • Publication no: AP-G99-22
  • ISBN: 978-1-922700-55-1
  • Published: 14 November 2022

Best Practice in Smart Motorways Operations provides transport agencies with a set of guidelines and supporting information for motorway integration, operations and management capabilities.

The document serves to promote best practice, centred around capabilities in:

  1. Integration planning and transition to operations of new motorways and enhanced motorways.
  2. Operation of existing motorways.
  3. Motorway management (which includes infrastructure planning, operational planning and operations) and resource capability planning.

Watch a webinar with David Yee, Simon Gough and Joanne Deng for a detailed overview of the report.

  • Summary
  • 1. Introduction
    • 1.1 Purpose
    • 1.2 Scope and Content
    • 1.3 Capability Context
      • 1.3.1 Background
      • 1.3.2 Scope Exclusions
    • 1.4 Guidelines Use
  • Glossary
  • Part I: Models and Frameworks
  • 2. Scope of Traffic/Transport Management Centre Services
    • 2.1 Different Types of Operations
    • 2.2 Traffic Management Centres (TMCs)
      • 2.2.1 Context
      • 2.2.2 General Description
      • 2.2.3 TMC Collaboration
      • 2.2.4 Relationships between Different TMCs
  • 3. The Smart Motorway Classification Model
    • 3.1 Model Introduction
      • 3.1.1 Overview
      • 3.1.2 Dimensions Covered in the SMCM
    • 3.2 Typical Operating Characteristics
      • 3.2.1 Operating Characteristics Levels
      • 3.2.2 Operating Characteristics Categories
      • 3.2.3 Operating Characteristics Levels and Categories
      • 3.2.4 Planning for Enhanced Operations
    • 3.3 Technology View
    • 3.4 Typical Operational Outcomes
      • 3.4.1 Typical Operational Outcomes
      • 3.4.2 Key Performance Indicators
      • 3.4.3 Target Setting
    • 3.5 How to Use the SMCM
      • 3.5.1 General Instructions
      • 3.5.2 Example use of the SMCM
  • 4. The Capability Framework
    • 4.1 Framework Introduction
      • 4.1.1 Overview
      • 4.1.2 Organisational Capability and Human Resource Requirements
    • 4.2 Motorway Operations
    • 4.3 Capability
      • 4.3.1 Initial Capability
      • 4.3.2 Environment
      • 4.3.3 Competence
    • 4.4 Training
      • 4.4.1 Subjects, Modules and Assessments
  • 5. Intersection between SMCM and Capability Framework
    • 5.1 The Intersection
    • 5.2 Capability Framework Tasks by SMCM Operating Characteristic Levels
  • Part II: Motorway Operations Functions and Sub-Functions
  • 6. TMC Business Management
    • 6.1 Introduction
    • 6.2 Quality Management
      • 6.2.1 Purpose and Background
      • 6.2.2 Quality Management Responsibilities
      • 6.2.3 Continuous Improvement
    • 6.3 Operator Capability and Training
      • 6.3.1 Purpose and Background
      • 6.3.2 Operator Capability and Training Responsibilities
      • 6.3.3 Competency Management
      • 6.3.4 Example of Learning and Development Steps for New Staff
      • 6.3.5 Example of Competency Progression
      • 6.3.6 Training Types
      • 6.3.7 Training Focus
    • 6.4 Stakeholder Relationships
      • 6.4.1 Purpose and Background
      • 6.4.2 Stakeholder Relationships Responsibilities
      • 6.4.3 Case Study
    • 6.5 Asset Management
      • 6.5.1 Purpose and Background
      • 6.5.2 Asset Management Responsibilities
      • 6.5.3 Facility Management Responsibilities
      • 6.5.4 Fault Management Responsibilities
    • 6.6 People Management
      • 6.6.1 Purpose
      • 6.6.2 People Management Responsibilities
      • 6.6.3 Recruitment
      • 6.6.4 TMC Roles
      • 6.6.5 Staffing Levels
      • 6.6.6 Example Organisation Structure
    • 6.7 Systems Management
      • 6.7.1 Purpose and Background
      • 6.7.2 Systems Management Responsibilities
      • 6.7.3 Case Study
  • 7. Live Motorway Operations
    • 7.1 Introduction
      • 7.1.1 Live Operations Purpose
      • 7.1.2 Motorway Operations ‘Tools’
    • 7.2 Intelligence
      • 7.2.1 Purpose
      • 7.2.2 Intelligence Tasks
      • 7.2.3 Case Study
    • 7.3 Traffic Control
      • 7.3.1 Purpose
      • 7.3.2 Traffic Control Tasks
    • 7.4 Traveller Information
      • 7.4.1 Purpose and Background
      • 7.4.2 Traveller Information Tasks
      • 7.4.3 Case Study
    • 7.5 Incident Management
      • 7.5.1 Purpose and Background
      • 7.5.2 Incident Management Tasks
      • 7.5.3 Case Study
  • 8. Motorway Operational Planning and Optimisation
    • 8.1 Introduction
    • 8.2 Network Operations Planning
    • 8.3 Concept of Operations (ConOps)
      • 8.3.1 ConOps Responsibilities
      • 8.3.2 Case Study
    • 8.4 Incident Management Planning
      • 8.4.1 Incident Management Planning Responsibilities
      • 8.4.2 Police and Emergency Services Relationship
      • 8.4.3 Incident Field Resources
      • 8.4.4 Incident Types
      • 8.4.5 Incident Management Debriefs
      • 8.4.6 Case Study 1
      • 8.4.7 Case Study 2
    • 8.5 Planned Network Access Management
      • 8.5.1 Planned Network Access Management Responsibilities
      • 8.5.2 Case Study 1
      • 8.5.3 Case Study 2
    • 8.6 Optimising TMC Operations
      • 8.6.1 Maturity Self-Assessment
    • 8.7 Network Traffic Optimisation
      • 8.7.1 Network Traffic Optimisation Responsibilities
      • 8.7.2 Travel Demand Management
      • 8.7.3 Case Study
  • Part III: Projects Integration
  • 9. Motorway Projects Integration
    • 9.1 Introduction
      • 9.1.1 Context
      • 9.1.2 Project Scale and Lifecycle
      • 9.1.3 Who should use this Section?
      • 9.1.4 How to use this Section
      • 9.1.5 Project Liaison Role
      • 9.1.6 Project-Operations Interactions
    • 9.2 Projects Integration Objective
    • 9.3 Preparation for Project Integration
      • 9.3.1 Context
      • 9.3.2 Technical Requirements Specification Examples
    • 9.4 Project Development (Planning and Design)
      • 9.4.1 Introduction
      • 9.4.2 Information Flow – from Operations Team to the Project
      • 9.4.3 Collaboration between Operations Team and Project Team
      • 9.4.4 Information Flow – from the Project to the Operations Team
    • 9.5 Project Delivery – Smart Motorways Technology
      • 9.5.1 Introduction
      • 9.5.2 Information Flow – from Operations Team to the Project
      • 9.5.3 Collaboration between Operations Team and Project Team
      • 9.5.4 Information Flow – from the Project to the Operations Team
    • 9.6 Project Delivery – Temporary Traffic Management
      • 9.6.1 Introduction
      • 9.6.2 Information Flow – from Operations Team to the Project
      • 9.6.3 Collaboration between Operations Team and Project Team
      • 9.6.4 Information Flow – from the Project to the Operations Team
      • 9.6.5 Case Study
    • 9.7 Project Handover (Including Implementation)
      • 9.7.1 Introduction
      • 9.7.2 Information Flow – from Operations Team to the Project
      • 9.7.3 Collaboration between Operations Team and Project Team
      • 9.7.4 Information Flow – from Project to the Operations Team
  • References
  • Appendix A Smart Motorways Classification Model Overview
  • Appendix B Impact of Shortlisted Future Trends on Motorway Operations
  • Appendix C Maturity Self-Assessment Checklist
  • Appendix D Example of Incident Management Levels
  • Appendix E Example Memorandum of Understanding
  • Appendix F Example of Incident Management Operator Checklist
  • Appendix G Example TMC Operator Training Timeline Overview
  • Appendix H Improving Fault Management with an Agile Platform
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Best Practice in Smart Motorways Operations: Motorway Future Trends
AP-R685-23
Guide to Smart Motorways
AGSM-16
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