Careers

Austroads is looking for a full-time Database Administrator to become part of its Service Delivery team, with a focus on assisting the National Exchange of Vehicle and Driver Information System (NEVDIS) clients. The position is based in Sydney and will report to the NEVDIS Registry Services Manager.

The Database Administrator will be responsible for providing first level service request fulfillment to NEVDIS clients and assisting in second level technical support of operational systems, with a high degree of confidentiality. You will build and maintain effective relationships with a variety of stakeholders including manufacturers, state and territory registering authorities and members of the public.

The role is responsible for:

• Providing guidance and assistance to NEVDIS clients with data queries in accordance to agreed policies and procedures.
• Undertaking the administration of Vehicle Identification Number (VIN) registrations in the NEVDIS database, including the processing of accreditation requests, training and support of VIN submitters as required.
• Providing assistance to manufacturers and state and territory registration authorities on the management, correction and registration of vehicles that may have VIN problems.
• Undertaking investigations, making determinations of the appropriate course of action and preparing reports to assist in the resolution of NEVDIS data problems.
• Coordinating requests and providing first-level support for registration and licensing data related queries and follow up through to resolution.
• Processing customer requests efficiently with a high-level customer service.
• Working independently or in partnership with the NEVDIS Operations team to provide NEVDIS Services (e.g. licence verification checks and safety recalls).
• Assisting Senior Business Analysts or Business Analysts in testing new products, enhancements, or changes.
• Contributing to continuous improvement, identifying ways to enhance value for our members and the public.
• Maintaining and adherence to quality systems processes and procedures associated with the role.
• Other tasks as directed.

The Database Administrator will possess:

• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook).
• Analytical and IT technical problem-solving skills.
• Technical ability to conduct simple database queries using SQL and other basic software tools.
• Logical thinking and technical ability.
• Good customer service and ability to negotiate outcomes for clients.
• Ability to tactfully deal with people at all levels.
• Ability to take responsibility for customer problems and enquiries, actively following them through to conclusion within agreed performance standards.
• Excellent verbal and written communication.
• Organised and able to meet deadlines.
• Three years previous experience working in a direct customer service role, responding promptly and correctly to enquiries while handling tasks with a high degree of confidentiality, reliability, discretion, and flexibility.

Personal qualities:

A successful candidate will need to present a professional image and build strong relationships across the enterprise. Specifically, the role requires:

• Being a self-starter
• Culture of delivery and closure on issues
• Astute risk management
• Sound judgment and analytical/evaluative skills
• Well-developed relationship management, communication, consultation, and negotiation skills
• Comfort working in an environment which is constantly evolving.

Download the position description

Maria McGrath
Human Resource Manager

Austroads is looking for a full-time Technical Communicator to lead the preparation of high-quality technical documentation and other written materials. The role requires working with internal and external stakeholders to consult, analyse and synthesise information from multiple sources.

The Technical Communicator role supports numerous functional areas across Austroads, with a focus on the development of documentation to inform the implementation of new functions and services that respond to the needs of Austroads members and other stakeholders.

To do this effectively, the Technical Communicator must be an exceptional communicator (written and verbal) who pays attention to detail and is able to prepare written materials using a variety of tools and techniques for diverse audiences.

The role is responsible for:

• Leading the preparation of high-quality technical documentation and other written materials, from inception through to completion.
• Supporting implementation projects, functions or services across Austroads designed to respond to the needs of Austroads members and stakeholders by contributing to the development of high-quality written materials.
• Developing and maintaining effective relationships with internal and external stakeholders.
• Distilling complex subject matter into written content which can be understood by different audiences
• Synthesising information from multiple sources, to deliver high-quality outcomes.
• Maintaining consistency and alignment with other relevant documents and internal quality systems managed within Austroads.
• Ensuring quality assurance by applying procedures, analysing and resolving issues or gaps between business requirements and documentation in partnership with others.
• Delivering other documentation and content management tasks as directed.
• Contributing to continuous improvement, identifying ways to enhance value for our members and the public.
• Maintaining and adhering to Quality Systems processes and procedures associated with the role.
• Other duties as appropriate to the role and its required skills and experience.

The Technical Communicator will possess:

• Tertiary qualifications in technical communication, with a minimum of five years practical experience.
• Experience in project management and/or corporate content management.
• Experience in the use of corporate templates and conforming with established style guides.
• Exceptional verbal and written English communication skills, with demonstrated ability to write concisely and articulate messages to specific audiences, while respecting timeliness and quality.
• Experience in technical editing.
• Demonstrated high degree of technical communication skills, with a forensic attention-to-detail towards accuracy, and identification of errors.
• The ability to verify raw content from authoritative sources, and cross check references from sources within Austroads, or external to Austroads.
• Experience in facilitating meetings to obtain internal and external stakeholder requirements and resolve reviews, and identify and agree on operational handover requirements (experience in the application of these skills at a national or multi-agency level would be desirable).
• Demonstrated ability to distil complex subject matter into plain language written materials, visual materials and presentations of a high quality which cater to audiences with differing levels of knowledge and comprehension.
• Demonstrated ability to maintain published content, ensuring the content library is maintained and organised, while creating building blocks of content within the library.
• Expertise in the use of Microsoft Word and Microsoft PowerPoint (experience in Microsoft Visio is desirable).

Personal qualities:

A successful candidate will need to present a professional image and build strong relationships across the enterprise. Specifically, the role requires:

• Outstanding interpersonal skills
• Excellent analytical skills and the ability to think conceptually, by interpretating complex subject matter
• Ability to work autonomously and be comfortable in navigating ambiguity and environments with imperfect information
• Collaborative mindset, and ability to build relationships across the business
• Patience, diplomacy, persistence
• Being a self-starter
• Adoption of a culture of delivery and closure on issues, while displaying time management and meeting deadlines
• Well-developed relationship management, communication, consultation, and negotiation skills
• Comfort working in an environment which is constantly evolving based on strategic priorities
• Pride in the delivery of work, outputs and the contribution to outcomes to Austroads, its members and other stakeholders.

Download the position description

Maria McGrath
Human Resource Manager

Austroads is looking for a full-time Communications Officer to assist with the development and implementation of effective communication activities.

The role forms part of the Strategic Engagement and Performance team, which is responsible for providing a whole-of-organisation approach to support the evolving needs of members, and to guide the identification, establishment, and delivery of projects in alignment with Austroads' strategic objectives.

The role is responsible for:

• Assisting with preparing documents for publication including technical and research reports, Austroads Guides, corporate reports and the like.
• Assisting with the development and delivery of stakeholder communication strategies.
• Assisting with the promotion of Austroads including preparing website content, social media updates, media releases and newsletters.
• Assisting with the delivery of the Austroads Knowledge Sharing Strategy targeting practitioners including project specific communications.
• Assisting with the delivery of webinars and in-person events.
• Assisting with the preparation of correspondence, papers, reports and presentations.
• Contributing to continuous improvement, identifying ways to enhance value for our members and the public.
• Maintaining and adhere to Quality Systems processes and procedures associated with the role
• Other duties as directed.

The Communications Officer will possess:

• Tertiary qualifications in communications, marketing or a related discipline.
• Experience preparing multipage documents for publication following a style guide for presentation and expression.
• Experience using Adobe Creative Suite and Acrobat to produce publications, graphics and advertisements.
• A high level of proficiency in Office 365 applications.
• Experience using website content management systems and other online communication tools.
• Strong organisational ability managing multiple projects, deadlines and competing priorities.

Personal qualities:

A successful candidate will need to present a professional image and build strong relationships across the enterprise. Specifically, the role requires:

• A service focused approach.
• Sound judgement and problem-solving ability.
• Strong networking and teamworking skill.
• Strong attention to detail.
• Commitment to ongoing professional development and learning.
• Professional ethics and integrity.
• Comfort working in an environment which is constantly evolving.

Download the position description

Austroads is looking for a project coordinator to provide coordination and support for the Austroads National Heavy Vehicle Driver Competency Framework project. This is a high-profile project agreed by Australia’s transport ministers and will involve:

• Enhanced standards for competency and assessment of heavy vehicle drivers
• Introduction of online learning and testing
• New arrangements to bring in experience-based pathways for higher class heavy vehicle licence eligibility
• Exploration of potential new licence eligibility conditions based on driver risk
• Strengthened training provider oversight and support.

The role is responsible for:

• Project scheduling, including progress tracking and revision.
• Project budget monitoring and reporting.
• Project report coordination and quality assurance utilising Austroads project management tools and processes.
• Maintaining quality system processes and procedures.
• Delivering secretariat services for internal and external governance groups, including organising and administering meetings, preparing meeting packs, coordinating input, analysing and disseminating information on activities, and preparing and distributing minutes and actions.
• Coordination activities including:
  • Assisting with procurement documentation and contract management.
  • Assisting with event planning and management of workshops and other stakeholder events.
• Developing and coordinating input into project governance groups, including:
  • Austroads project management groups
  • Implementation group
  • Steering committees.
• Supporting the reporting requirements for all governance activities.
• Undertaking day-to-day administrative requirements and assisting with other Austroads activities as required.
• Contributing to continuous improvement, identifying ways to enhance value for Austroads members and the public.
• Maintaining and adhering to Quality Systems processes and procedures associated with the role.
• Other duties as directed.

The Project Coordinator will possess skills and experience in:

• The application of project management methodologies and practices.
• Project scheduling using Microsoft Project or similar project management tools.
• Project monitoring and reporting.
• Administrative and secretariat functions.
• Project budget monitoring and forecasting.
• A knowledge of government authority processes and procedures would be highly regarded.

Personal qualities:

A successful candidate will need to present a professional image and build strong relationships across the enterprise. Specifically, the role requires:

• The ability to determine work priorities and complete concurrent tasks and projects to a high standard within strict deadlines.
• Well-developed written and oral communication skills, as well as negotiation and interpersonal skills.
• Can-do attitude and willingness to learn.
• Strong networking and teamworking skills.
• Strong attention to detail.
• Professional ethics and integrity.
• Comfort working in an environment which is constantly evolving.

Download the position description

Maria McGrath
Human Resources Manager