Careers

The Senior Technical Business Analyst will be a key liaison between business stakeholders and technical teams, leading the gathering and analysis of complex requirements while supporting the design and delivery of effective IT solutions. The Senior Technical Business Analyst will apply their strong technical knowledge such as data analysis, application configuration, and system troubleshooting alongside essential project management skills, including planning, risk management, and stakeholder coordination. The Senior Technical Business Analyst will drive process improvements, facilitate Agile delivery, oversee user acceptance testing, and contribute to change management activities.

Major responsibilities/accountabilities

The role is responsible for:

• Leading detailed elicitation, documentation, and validation of business and technical requirements, ensuring alignment with project goals and stakeholder expectations.
• Acting as a primary liaison between business units, technical teams, and external service providers to manage requirements, clarify expectations, manage solution delivery, and maintain strong collaborative relationships.
• Partnering with architects, developers, and QA to translate requirements into technical specifications and ensure practical, scalable solutions.
• Analysing current workflows, identify inefficiencies, and recommend process improvements or automation opportunities to enhance business outcomes.
• Extracting and analysing data using SQL or BI tools to support decision-making, requirements validation, and problem-solving.
• Defining project scope, objectives, deliverables, and timelines; developing detailed project plans and coordinate cross-functional teams to ensure on-time delivery.
• Identifying project risks and issues early; work with stakeholders to develop mitigation strategies and escalate appropriately to ensure project success.
• Supporting Agile ceremonies such as backlog grooming, sprint planning, and retrospectives; ensure user stories are well-defined with clear acceptance criteria.
• Facilitating creation of User Acceptance Testing (UAT) plans and test cases, coordinate testing activities, and facilitate defect resolution and sign-off from business users.
• Collaborating on creating training materials, user documentation, and communication plans to ensure smooth adoption of new systems or processes.
• Producing and maintaining comprehensive documentation (BRDs, functional specs, workflows), provide subject matter expertise, and mentor junior BAs to uplift team capability.
• Managing relationships with third-party vendors and contractors, coordinating deliverables and ensuring alignment with project requirements.
• Assisting project managers in tracking project budgets, resource allocation, and expenditures to maintain financial control and resource efficiency.
• Contributing to continuous improvement, identifying ways to enhance value for our members and the public.
• Maintaining and adhere to Quality Systems processes and procedures associated with the role.
• Other duties as directed.

Qualifications, knowledge, and experience

The Senior Technical Business Analyst will possess:

• Significant experience in ICT environments, with a strong emphasis on business analysis and managing project delivery.
• Proven ability to lead end-to-end business analysis activities, including requirements gathering, process modelling, solution design, and stakeholder engagement.
• Strong analytical and problem-solving skills, with the ability to work across both high-level business needs and detailed technical requirements.
• Experienced in facilitating workshops, producing functional specifications, and ensuring solutions align with business and technical goals.
• Strong understanding of relational databases, SQL, data analysis, data migration, and change impact assessment.
• Skilled in supporting testing and deployment activities to ensure smooth transitions into operational environments.
• Demonstrated ability to plan and manage projects, including timeline management, deliverables tracking, and coordination with cross-functional teams to ensure successful outcomes.
• Proficient in vendor evaluation, selection, engagement, and ongoing management, ensuring
  alignment with organisational objectives and compliance with industry best practices.
• Comfortable working across both Agile and Waterfall delivery methods, supporting sprint planning, backlog grooming, and milestone tracking.
• Excellent communication and stakeholder management skills, with a collaborative and proactive approach.

Desirable

• Experience with Project Management.
• Experience with project management tools such as Microsoft Project and Jira.
• Relevant qualifications such as CBAP, PMP, PRINCE2, or Scrum Master certification are highly regarded.
• Experience with data analytics and/or data integration.
• Mentoring skills and experience.

Personal qualities

The incumbent will need to present a professional image and build a strong relationships across the enterprise. Specifically, the role requires:

• Commitment to service excellence and continuous improvement in technology and data driven environments.
• Strong commercial acumen, emotional intelligence, diligence, and proactive drive.
• Self-starter with accountability for managing both business analysis and project delivery.
• Hands-on leader who motivates teams and drives progress to completion.
• Focused on delivery and timely resolution of issues.
• Skilled in risk identification, assessment, and mitigation.
• Sound judgment with strong analytical and evaluative skills.
• Effective relationship management with strong communication, consultation, and negotiation abilities.
• Adaptable to dynamic, evolving environments and shifting priorities.
• Able to balance detailed technical insight with strategic perspective to support analysis and project outcomes.

Download the position description.

This position manages the processes that enable Technology Service Providers to obtain and maintain TCA certifications and approvals. It also serves as the central point of contact for matters within TCA and provides advice to the General Manager Service Delivery.

The Testing and Assurance Coordinator is responsible for documenting and implementing the approval, certification, and re-certification processes.

Major responsibilities/accountabilities

The role is responsible for:

Qualifications, knowledge, and experience

The Testing and Assurance Coordinator will possess:

• Excellent organisational, documentation and procedural skills are critical to the success of this role.
• Project management skills with the adherence to processes.
• Qualifications in a discipline such as Project Management, Administration, Information Technology or other related disciplines.
• Excellent communications and interpersonal skills and proven ability to liaise with internal and external stakeholders.
• Experience in transport technology systems (desirable)
• Analytical and problem-solving skills, together with an ability to work collaboratively and adjust priorities depending on the stakeholder environment.
• Demonstrated ability in use of computer applications in development and preparation of technical reports, including experience in Microsoft Word, Excel and Access. Experience with and Share Point would be favourable.
• Demonstrated ability to undertake statistical analysis and report for the purpose of determining compliance to agreed standards
• Some contract management experience is desirable.

Personal qualities

The incumbent will need to present a professional image and build a strong relationships internally and externally. Specifically, the role requires:

• Ability to pragmatically approach problems.
• Multi-stakeholder management capabilities.
• Strong multi-tasking capabilities.
• Strong ethical and moral fortitude.

Download the position description.

The Senior Security Engineer will play a key role in strengthening Austroads’ security posture by implementing cloud-native and third-party security solutions, supporting operational teams, and ensuring that technical controls are effective, scalable, and aligned with business and compliance requirements.

Major responsibilities/accountabilities

The role is responsible for:

• Cloud Security Engineering
  • Designing, implementing, and managing security controls in Azure and AWS environments, such as IAM, network security, logging, and monitoring.
  • Ensuring cloud configurations align with best practices and compliance frameworks (e.g. CIS, Essential Eight, ISO 27001).
  • Supporting application and infrastructure teams with secure architecture and deployment guidance.
• Security Controls Implementation and Support
  • Deploying and maintaining technical security tools such as XDR, Zero Trust, vulnerability scanners, and cloud security posture management (CSPM) platforms.
  • Implementing and maintaining endpoint, network, and identity security controls across the organisation.
  • Integrating security tools and controls with existing infrastructure and ensure effective alerting, logging, and reporting.
  • Troubleshooting and resolving issues related to security tooling and configurations.
  • Conducting configuration reviews and hardening of systems, applications, and cloud services.
  • Supporting technical assurance activities including penetration testing and remediation tracking.
• Operational Support
  • Collaborating with security operations, risk and compliance teams to support incident response, forensic investigations, risk assessments, and compliance initiatives.
  • Provide technical expertise and backfill support during peak operational periods or resource gaps.
  • Identifying opportunities to enhance security tooling, automation, and control
    effectiveness.
  • Staying current with emerging threats, technologies, and best practices in cloud and enterprise security.
  • Supporting the automation of security processes.
• Supporting the Information Security Team
  • Collaborating with technology and business teams to achieve information security outcomes.
  • Contributing to continuous improvement, identifying ways to enhance value for our members and the public
  • Maintaining Quality Systems processes and procedures associated with the function
  • Other duties as directed

Qualifications, knowledge, and experience

The Senior Security Engineer will possess:

• Significant experience in cybersecurity engineering, with strong hands-on experience in Azure and AWS.
• Proven experience implementing and managing security tools and platforms.
• Strong understanding of cloud-native security controls, identity and access management, and infrastructure hardening.
• Familiarity with security frameworks such as ISO 27001, NIST, CIS and ACSC Essential Eight.
• Desirable:
  • Certifications such as CISSP, AWS Certified Security – Specialty, Microsoft Certified: Azure Security Engineer Associate, or equivalent.
  • Experience with scripting or automation (e.g., PowerShell, Python, Terraform).
  • Exposure to container security, CI/CD pipelines, and DevSecOps practices.
  • Exposure to regulatory compliance requirements and technical audit support

Personal qualities

The incumbent will need to present a professional image and build a strong relationship across the
enterprise. Specifically, the role requires:

• Excellent leadership, initiative, innovativeness and drive, and the ability to work independently to deadlines and within time constraints, to handle tasks with discretion, confidentiality, reliability and flexibility, and to set priorities
• Demonstrated high level organisational and administrative ability.
• Highly developed interpersonal and communication skills, both oral and written, including the ability to deal tactfully and effectively with people at all levels.
• Comfortable working in a fast-paced environment
• A service focused approach
• Sound judgement and problem-solving ability
• Strong networking and teamworking skills
• Strong attention to detail
• Commitment to ongoing professional development and learning
• Professional ethics and integrity
• Comfort working in an environment which is constantly evolving

Download the position description.

The Certification Engineer will have responsibility for providing engineering support and assistance to the Technical Innovations System Manager as well as having project Management responsibility for the delivery of key projects. The Certification Engineer will extend their support across the full breadth of the programs and functional and technical specifications. In doing so to deliver outstanding performance across all areas to achieve TCA’s purpose and function.

Major responsibilities/accountabilities

The role is responsible for:

• Conducting testing of telematics devices, Electronic Work Diaries, On-Board Mass Measurement Systems and other equipment (Hardware and software) in the field and in the Test Laboratory.
• Conducting analysis of hardware when conducting certification, re-certification, audit and type approval activities
• Development and enhancement of test protocols
• Assisting in the development of specialised test equipment and methodologies to test hardware and software
• Data analysis, presentation, and reporting (including development, testing and deployment of processes/scripts for rule-based, descriptive and diagnostic data analysis and reporting)
• Conducting maintenance and enhancement of TCA test assets
• Auditing of electronic equipment to ensure compliance with the clauses contained within the relevant functional and technical specifications
• Liaising with members, NTF stakeholders and EWD stakeholders regarding technical matters
• Assisting in maintaining of NATA accreditation
• Under the direction of Technical Certification and Assurance Manager take leadership in the delivery of projects including full accountability for the quality and timeliness of project tasks
• Identifying and reporting Project risks
• Assisting in scoping, developing and signing off detailed project plans, if and where required
• Conducting written and/or oral reporting on project progress and issues to internal stakeholders and members of the board as required
• Assisting with the on-going support, maintenance and enhancement of the functional and technical specifications, audit program and other associated documents
• Contributing to continuous improvement, identifying ways to enhance value for our members and the public
• Maintaining and adhering to Quality Systems processes and procedures associated with the role
• Project Management of designated projects from commencement to closure
• Developing and maintaining of quality systems, records and technical documentation
• Other duties as directed

Qualifications, knowledge, and experience

The Certification Engineer will possess:

• Educational Qualifications in electronics, mechatronics or computer science from an institution recognised by Engineers Australia
• Excellent written and oral communication skills
• Experience in GNSS
• Experience in general electronics design environment, including microcontrollers, embedded firmware and schematic hardware design
• Knowledge of calibration and operational maintenance of systems based on electronic equipment
• Familiarity with microprocessor interface standards (e.g. I2C, UART, RS232, USB, BLE)

Personal qualities

The incumbent will need to present a professional image and build a strong relationships across the enterprise. Specifically, the role requires:

• Strong time management and organisational skills
• Well-developed stakeholder engagement and management ability
• A self-starter and willing to take initiative
• Working well in a fast-changing environment
• A strong attention to detail
• A desire for continuous learning and professional development

Download the position description.